Do you have physical retail shops?
Where are your products made?
How do you classify the ranks of obi fabrics?
The obi fabrics selected by obico are ranked according to our own standards under the supervision of the holders of the certification of the Japan Kimono Association, taking into consideration of several factors comprehensively.
Please consider it as our own subjective guide only. Therefore, please be aware that there may be differences from the standards by others.
For more details, please click here.
Are there any advice on handling and maintenance of your products?
Is there a warranty on your products?
All products are inspected before shipping, but if for some reason you receive a defective product, please contact us by email within 10 days after you receive it.
For more information on warranty, please click here.
Do you offer any repair options?
1. Contact us by email
2. Photo / video inspection
3. Quotation (free of charge / with charge)
4. Payment (if repairing with charge)
5. Shipping the repairing product
7. Shipping repaired product
Please note that in some cases the repair may not be feasible regardless of charges occur or not.
Is it possible to add custom-made options which are not optional on your site?
If it is feasible, obico will do our best to meet your needs and requests as much as possible. In that case, there may be an additional fee, but please feel free to contact us by e-mail.
How long does it usually take to make “Custom-made” bags?
Can't find what you're looking for?
Send us an email to tell us what's up and someone from our Customer Service team will get back to you as soon as possible. Be sure to include your order number (if you have one).
Please email us at firstname.lastname@example.org